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Most Popular FAQs

What exactly are Software as a Services (SaaS)?

Simply put, iTraval Solution SaaS means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and staffing needs. It also means iTravel Solution acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

What is cloud backup?

Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is hosted under AWS. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.

What is the iTs SaaS's subscription duration?

SaaS vary by company’s demands depends on subscription period . Some company prefer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.

What should I do before I call for help?

When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to restart the router to reset the network connection due to internet connection problem, and possibly resolve the problem.

What is the SaaS's subscription fees?

Our subscription model fees uses a fixed monthly or yearly fee, which is based on the size and complexity of your particular network. Once subscripted, our SaaS will cover maintenance and support for every component of your OTT, providing you with peace of mind and the ability to accurately forecast your OTT maintenance costs.

How does a flat rate billing save me money?

Flat-rate billing gives you the ability to budget your OTT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. iTravel Solution serves as your “one stop shop” for all your managed OTT SaaS needs. And we do it all for one fixed monthly or yearly cost depends on your demand.

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